Topic=\b\fs24 Access to this number has been restricted. \b0\par
overview=You cannot connect to AOL using the access phone number you selected.
body=To fix the problem, try this first: \par \par AOL Auto Fix: Click \b Fix It For Me\b0 to have AOL automatically go through the steps to correct the problem. \par \par If the problem continues, follow these steps to select a different access phone number for your location: \par 1. On the Sign On screen, click \b Sign On Options\b0. \par 2. On the America Online Setup window, select a location. \par 3. Click \b Edit Numbers\b0. \par 4. On the Confirm AOL Access Numbers window, click \b Add\b0. \par 5. On the Add AOL Access Numbers window, type your area code, and click \b Next\b0. \par 6. In the Select AOL Access Phone Numbers window, select a new access phone number for your area code, and click \b Next\b0. \par 7. In the Confirm AOL Access Numbers window, click \b Next\b0. \par 8. In the Summary window, click \b Connect to AOL\b0.
Topic=\b AOL Companion Graphics Engine not registered. \b0 \par
overview=Your AOL software is not functioning correctly.
body=To fix the problem, follow these steps to reinstall your AOL software: \par 1. Insert an AOL CD-ROM into your CD-ROM drive. \par 2. On the Windows Start menu, click \b Run\b0. \par 3. Type \b d:\\setup\b0 (or \b e:\\setup\b0), then press \b Enter\b0.
Topic=\b\fs24 AOL detected an error with your connection. \b0 \par
overview=AOL detected an error with your connection.
body=To fix the problem, follow these steps to clear the cache: \par 1. On the AOL toolbar, click Settings. \par 2. Click \b Internet [Web] Options\b0. \par 3. On the right side of the screen, click \b Internet Explorer Settings\b0. \par 4. In the Temporary Internet files section, click \b Delete Files\b0. \par 5. Click OK.
overview=Your AOL software is currently not working correctly.
body=To fix the problem, follow these steps to clear the cache, which can free up system space and improve performance: \par 1. On the AOL toolbar, click Settings. \par 2. Click \b Internet [Web] Options\b0. \par 3. On the right side of the screen, click \b Internet Explorer Settings\b0. \par 4. In the Temporary Internet files section, click \b Delete Files\b0. \par 5. Click OK. \par \par If the problem continues, click Fix It For Me to have AOL automatically go through the steps to correct the problem. \par \par If the problem continues, follow these steps to reinstall your AOL software \par 1. Insert an AOL CD-ROM into your CD-ROM drive. \par 2. On the Windows Start menu, click \b Run\b0. \par 3. Type \b d:\\setup\b0 (or \b e:\\setup\b0), then press ENTER.
overview=Your AOL software is currently not working correctly.
body=To fix the problem, follow these steps to reset your AOL software to a default state: \par 1. Click the \b Start\b0 menu. \par 2. Go to the America Online program folder, then click \b AOL System Information\b0. \par 3. Click \b Quick Restore\b0. \par 4. Click \b OK\b0. \par \par If the problem continues, follow these steps to reinstall your AOL software: \par 1. Insert an AOL CD-ROM into your CD-ROM drive. \par 2. On the Windows Start menu, click \b Run\b0. \par 3. Type \b d:\\setup\b0 (or \b e:\\setup\b0), then press \b Enter\b0.
Topic=\b\fs24 Not enough memory (disk space). \b0 \par
overview=The amount of disk space currently available on your system is insufficient for AOL to function properly.
body=To fix the problem, follow these steps to clear the cache, which can improve performance and free up hard drive space: \par 1. On the AOL toolbar, click Settings. \par 2. Click \b Internet [Web] Options\b0. \par 3. On the right side of the screen, click \b Internet Explorer Settings\b0. \par 4. In the Temporary Internet files section, click \b Delete Files\b0. \par 5. Click OK. \par \par If the problem continues, follow these steps to delete unneeded files from your computer: \par 1. Click \b Start\b0. \par 2. Navigate to the programs menus and point to \b Accessories\b0. \par 3. Point to \b System Tools\b0. \par 4. Click \b Disk Cleanup\b0.
overview=Your AOL software has encountered a problem that prevents it from working correctly.
body=To fix the problem, follow these steps to clear the cache, which can free system space and improve performance: \par 1. On the AOL toolbar, click Settings. \par 2. Click \b Internet [Web] Options\b0. \par 3. On the right side of the screen, click \b Internet Explorer Settings\b0. \par 4. In the Temporary Internet files section, click \b Delete Files\b0. \par 5. Click OK. \par \par If the problem persists, follow these steps to quit other programs: \par 1. Click inside a window of an open program, or, if no windows are visible, click a program's button on the taskbar. The taskbar contains the Start button and appears by default at the bottom of the desktop. \par 2. On the File menu of the program, click \b Exit\b0.
overview=Your AOL software is currently not working correctly.
body=To fix the problem, follow these steps to exit all other programs that are running on your computer: \par 1. Click a program's button on the taskbar. The taskbar contains the Start button and appears by default at the bottom of the desktop. \par 2. On the File menu of the program, click \b Exit\b0. \par 3. Repeat steps 1 and 2 for all programs other than AOL. \par \par If the problem continues, follow these steps to clear the cache, which can free system space and improve performance: \par 1. On the AOL toolbar, click Settings. \par 2. Click \b Internet [Web] Options\b0. \par 3. On the right side of the screen, click \b Internet Explorer Settings\b0. \par 4. In the Temporary Internet files section, click \b Delete Files\b0. \par 5. Click OK. \par \par If the problem continues, follow these steps to reinstall your AOL software: \par 1. Insert an AOL CD-ROM into your CD-ROM drive. \par 2. On the Windows Start menu, click \b Run\b0. \par 3. Type \b d:\\setup\b0 (or \b e:\\setup\b0), then press Enter.
Topic=\b\fs24 The main.idx database file is damaged. \b0 \par
overview=A file necessary for your AOL software to work correctly, the main.idx file, has been damaged.
body=To fix the problem, follow these steps to reinstall your AOL software: \par \par 1. Insert an AOL CD-ROM into your CD-ROM drive. \par 2. On the Windows Start menu, click \b Run\b0. \par 3. Type \b d:\\setup\b0 (or \b e:\\setup\b0), then press ENTER.
overview=The amount of memory currently available on your system is insufficient for AOL to function properly.
body=To fix the problem, follow these steps to exit other programs: \par 1. Click inside a window of an open program, or, if no windows are visible, click a program's button on the taskbar. The taskbar contains the Start button and appears by default at the bottom of the desktop. \par 2. On the File menu of the program, click \b Exit\b0. \par \par If the problem continues, follow these steps to restart your AOL software: \par 1. On the AOL File menu, click \b Exit\b0. \par 2. Click \b Start\b0, point to the America Online program folder, and click \b America Online\b0. \par \par If the problem continues, follow these steps to restart your computer: \par 1. Click \b Start\b0, and then click \b Shut Down\b0. \par 2. In the What do you want the computer to do drop-down list, click \b Restart\b0.
Topic=\b\fs24 Response from the service is delayed. \b0 \par
overview=The service is busy or unable to immediately respond. You may not be able to access a service, such as e-mail or newsgroups, as quickly as usual.
body=To fix the problem, try again. The service may have been temporarily busy. If the problem continues, wait a few minutes then try again. \par \par If the problem continues, follow these steps to exit other open programs: \par 1. Click a program's button on the taskbar. The taskbar contains the Start button and appears by default at the bottom of the desktop. \par 2. On the File menu of the program, click \b Exit\b0.
overview=AOL needs more memory to complete the requested task.
body=To fix the problem, follow these steps to exit other open programs: \par 1. Click inside a window of an open program, or, if no windows are visible, click a program's button on the taskbar. The taskbar contains the Start button and appears by default at the bottom of the desktop. \par 2. On the File menu of the program, click \b Exit\b0. \par \par If the problem continues, delete stored artwork to make available additional memory: \par 1. On the AOL Toolbar, click \b Settings\b0. \par 2. Click the \b A-Z\b0 tab. \par 3. Scroll down the list to click \b Font, Text, Graphics\b0. \par 4. In the Graphics Settings section, use the arrows to set the maximum disk spaced use for online art to 5Mb. \par 5. Click \b Save\b0. \par 6. If you are signed on to the AOL service, sign off, then sign back on. The computer deletes the stored artwork when you sign off. \par 7. Click \b Settings\b0 \par 8. Click the \b A-Z\b0 tab. \par 9. Scroll down to click \b Font, Text, and Graphics\b0. \par 10. Click \b Reset\b0. \par 11. Click \b Save\b0.
body=To fix the problem, follow these steps: \par 1. Go to AOL Keyword: \b Buddyview\b0. \par 2. If your Buddy List doesn't appear, follow the steps in the next section to restart your AOL software. If your Buddy List appears, on the AOL Toolbar click \b Settings\b0. \par 3. On the Essentials tab, click \b Buddy List Setup\b0. \par 4. Click \b IM Settings\b0. \par 5. Click the \b General Buddy\b0 tab. \par 6. Click \b Show me my Buddy List at sign-on\b0 so that a check mark appears. \par \par If the problem continues, follow these steps to restart your AOL software: \par 1. Exit AOL by clicking the \b X\b0 (Close Box) on the upper right corner of the AOL window. \par 2. Double-click the AOL icon to start the AOL software again.
overview=The amount of available disk space is insufficient to complete the requested task.
body=To fix the problem, follow these steps to clean up your disk: \par \par 1. On the Start menu, click \b Programs\b0. \par 2. Click \b Accessories\b0. \par 3. Click \b System Tools\b0. \par 4. Click \b Disk Cleanup\b0. \par \par If the problem continues, delete stored artwork to make available additional memory: \par 1. On the AOL toolbar, click \b Settings\b0. \par 2. Click the \b A-Z tab\b0. \par 3. Scroll down the list to click \b Font, Text, Graphics\b0. \par 4. In the Graphics Settings section, use the arrows to set the maximum disk spaced use for online art to 5Mb. \par 5. Click \b Save\b0. \par 6. If you are signed on to the AOL service, sign off, then sign back on. The computer deletes the stored artwork when you sign off. \par 7. Click \b Settings\b0 \par 8. Click the \b A-Z\b0 tab. \par 9. Scroll down to click \b Font, Text, and Graphics\b0. \par 10. Click \b Reset\b0. \par 11. Click \b Save\b0.
overview=Your AOL software is currently not working correctly.
body=To fix the problem, follow these steps to exit all other programs that are running on your computer: \par 1. Click a program's button on the taskbar, the bar that contains the Start button and appears by default at the bottom of the desktop. \par 2. On the File menu of the program, click \b Exit\b0. \par 3. Repeat steps 1 and 2 for all programs other than AOL. \par \par If the problem continues, follow these steps to restart your AOL software: \par 1. From the AOL File menu, click \b Exit\b0. \par 2. Click \b Start\b0, point to the America Online program folder, and click \b America Online\b0. \par \par If the problem continues, follow these steps to restart your computer: \par 1. Click \b Start\b0, and then click \b Shut Down\b0. \par 2. In the What do you want the computer to do drop-down list, click \b Restart\b0. \par If the problem continues, follow these steps to reset your AOL software to a default state: \par 1. Click the \b Start\b0 menu. \par 2. Go to the America Online program folder, then click the \b AOL System Information\b0 menu item. \par 3. Click the \b Utilities\b0 tab. \par 4. Click \b Quick Restore\b0. \par 5. Click \b Proceed\b0. \par \par If the problem continues, follow these steps to reinstall your AOL software: \par 1. Insert an AOL CD-ROM into your CD-ROM drive. \par 2. On the Windows Start menu, click \b Run\b0. \par 3. Type \b d:\\setup\b0 (or \b e:\\setup\b0), then press Enter.
Topic={\colortbl;\red255\green0\blue0;}\b\fs24 Cannot Open Address Book. \b0 \par
overview=AOL was unable to open your address book.
body=To fix the problem, try this first: \par 1. Sign off AOL, exit the software, then restart AOL. \par 2. If the problem continues, try reinstalling the AOL software.
